*Please note: Refunds for orders purchased with AMEX are delayed due to a technical issue.



SHIPPING METHODS AND TIMES

Kids around ships to the 50 United States using DHL International Shipping. You will receive your delivery within 6 business days of confirming your order.

Kids around provides free shipping on orders over $150. For orders under $150, a shipping fee of $15 will be charged.

Additional Shipping Advisories:

• Kids around cannot deliver to PO Box addresses via DHL.
• DHL is currently having delays at customs - please reach out to our Customer Service if your order has not shown movement after 10 business days.

Processing Your Order

Once you have confirmed payment, your order will be sent to our logistics department, which will then carefully prepare your order for safe shipping.

We are unable to process cancellation requests due to expedited processing times. Adjustments are only made by our Logistics team, due to stock availability at the time of preparing your order for shipment.

Your order will be delivered shortly after DHL confirmation, you will then receive a shipping confirmation email. This email will indicate the products being shipped, as well as your tracking number so that you can track your shipment at https://www.dhl.com/us-en/home/tracking.html . 

Please be aware you may be asked to provide your Social Security Number for US Customs purposes; this is typically for orders over $800.

Kids around will cover any applicable customs duties. If you are contacted by DHL or US Customs and Border Protection about customs duties on your order, please reach out to our Customer Service team at contact@us.kidsaround.com for assistance.

Preparation of your GIVENCHY and LANVIN orders:

Your LANVIN and GIVENCHY orders will be prepared with special care.

The products are removed from their blister packs and wrapped in white tissue paper.

Our order pickers then place the products in a box with the brand name on it, and then in a high-density cardboard box to ensure a safe journey.

Returns

In order to obtain a refund on a returned item, you must submit a request to return your article as well as ship the article back to us within 14 business days of confirmed delivery, based on your tracking number. Any return request or shipment made after that period will not be refunded.

The article must be in perfect condition, in its original packaging and accompanied by any accessories (tags, bag, extra gift, box, etc.).

All personalized items are non-refundable and non-exchangeable. 

To request a return, you must first initiate the process of creating a return form.

Please note that you will need to print both: 

• A returns form from your customer account or a manual form provided by Customer Service
• A shipping label, the cost of which will be at your expense *except in instances of wrong or damaged orders

To initiate a return from a Registered Account:

1. Sign into your account
2. In the "My Account/My Returns" section, select the order and then the items you wish to return and click "Request return" 
3. Print the entire return form.
4. Place the product(s) and entire return form in a box.
5. Print a label from a carrier of your choice, and then affix the label on the package and drop off at a nearby post office. Below is the return address:

CWF USA LLC

WeWork c/o Kelsey Rojas

500 7th Avenue, 8th Floor

New York, NY 10018

You will be refunded the product price (minus all shipping costs*) within 10 business days of receipt of the returned product to the original form of payment, should it meet the aforementioned packing requirements.

**Please Note the Following:

• Failure to include your Return Form or an order number within your package will result in no refund being processed.
• Processing times may be longer for any returns that do not follow the indicated procedure.
• Products purchased at another retailer may not be returned via our online shop. 

Exchanges

If you wish to make an exchange on a product you have purchased, you must first initiate a return through your account on our website, and then place a new order for the desired product.

When providing a return reason on your return form, please mention that you wish to exchange the product so that our team can provide you with a code for Free Shipping on your replacement order. You will receive this code as an email once your return has been processed, around the same time your order is refunded. 

Outlet items are exempt from this Free Shipping code courtesy. 

If you bought a sale item, we can't apply the same discount to a future purchase, even for an exchange.

The process is much like the return process (listed above). The returned article must be in perfect condition, in its original packaging and accompanied by any accessories (tags, bag, extra gift, box, etc.).

Guest Returns or Exchanges

You placed an order as a guest, please follow instructions: order follow-up