Placing an order is easy and can be done in several ways:

• Search for an item by name or reference in the search bar
• Browse our catalog and discover our collections
• Check out featured looks and inspirations in our Shop the Look section

Then click on the item you’d like to purchase, choose your preferred color and size, then click "Add to Cart". You should see the pop-up “Product added to cart” as well as a number being added to the Shopping Bag icon. 

To finalize your order, click on the Shopping Bag icon at the top right of your screen and follow the 4-step ordering process. You will need to either log in, register for a new account, or place your order as a Guest.

Once these actions have been completed, you will be directed to a confirmation page, and you will also receive an order confirmation by email within the hour after confirmation.

Once your payment has gone through, you will be directed to a confirmation page. You will also receive a confirmation email along with an order summary in your inbox.

If you don't see an email within the hour of placing your order, please be sure to check your Junk and Spam folders as well before reaching out to Customer Service.

Unfortunately, your order cannot be edited or canceled once it's been confirmed. You are welcome to initiate a return or an exchange once you receive your order.

There are three ways in which we inform you about out-of-stock items in our catalog:

• If all sizes of an article are out of stock, a "Not Available" thumbnail will appear on the product image in the catalog. 
• If only certain sizes are out of stock, you will not be able to select them when adding them to your cart.
• If, in the rare occurrence, a product within your order is out-of-stock after your order is confirmed, you will be notified by email. You will either not be charged for the missing item, or you will be refunded the cost of the missing item. 

Payment can be made via debit or credit card, as well as through PayPal. We accept major card companies such as Visa, MasterCard, and American Express.

Your purchases on us.kidsaround.com are entirely safe. Payments are managed and confirmed by our third-party online payment specialist, Dalenys. Kids around and the Customer Service team have no access to your banking data, which is transmitted in encrypted form. We have also opted for SSL (Secure Socket Layer) encryption to protect all of your browsing on our site and ensure the confidentiality of all sensitive data related to your personal and payment information.

If your online payment is declined, we first recommend that you double-check the credit card information you have entered and try again. If the problem persists, we suggest that you contact your bank to help resolve the situation. If your bank, card issuer, or PayPal confirms that there are no issues with your payment method, please contact our Customer Service Team.

Unfortunately, we don’t have a gift-wrapping option available on our website. We sincerely apologize for any inconvenience.

If you had issues in applying a discount code, please reach out to our Customer Service team before placing your order.

We cannot retroactively apply coupons to confirmed orders nor can we refund any price difference.

Kids around ships to the 48 continental United States via DHL with a flat-rate shipping fee of $15. Once your order has been confirmed, it will be delivered within ten business days. We also offer free shipping on orders over $150. 

We do not have an expedited shipping method available as our international shipping method has already been defaulted to the quickest turnaround we can provide.

We can’t edit the address until the package shows movement in the US. 

However, for your convenience, you are also most welcome to manage the delivery as a guest on DHL’s site here: https://del.dhl.com/waybill.xhtml?ctrycode=US. You just need to enter your shipment waybill number, which is the same as the tracking number, and complete the captcha on the same page. 

For security reasons, a one-time passcode is required to complete this request which will be sent to the email address that the order was placed under.

Kids around will take care of any applicable customs duties related to shipment. If you happen to encounter a customs issue with your order, please do not hesitate to contact our Customer Service Team.

Please see our “Shipping and Returns” section for more information.

After your order has been confirmed, you will receive a shipping confirmation email with your tracking information within the week of ordering. You can follow your package using DHL with the tracking link within your shipping confirmation email.

If you purchased under a Registered Account, you can also track your order by logging into your Kids around account on our website.

If no one is at the provided address when DHL attempts to make the delivery, depending on the delivery location, it will be either left in a safe location or a delivery notice will be left for you.

If a delivery notice is left in your mailbox, the driver will either attempt re-delivery (up to three times) or it will be held at a nearby DHL facility for pick up.

If you cannot pick up the package within 14 days of the date the delivery notice was left, the package will be returned to us. You will then need to place a new order if you want to receive the products in question.

You have 14 business days upon delivery confirmation to return an item. The article must be in perfect condition, in its original packaging, and accompanied by all accessories (tags, bag, extra gift, box, etc.). Please note that you are responsible for paying and creating the return shipping label.

Once the returned product is received and approved, we will refund you the cost of the product (not including shipping costs).

To return a product, follow these steps:

1. Sign in to your account
2. In the "My Account/My Returns" section, select the order and then the items you wish to return and click "Request return" 
3. Print the return form.
4. Place the product(s) and return form in a box. If there is a failure to include your Return Form or any order information within your package, it will result in no refund being processed for your return.
5. Print a label from a carrier of your choice, and then affix the label on the package and drop off at a nearby post office. Below is the return address:

CWF USA LLC

WeWork c/o Kelsey Rojas

500 7th Avenue, 8th Floor

New York, NY 10018Y

FOR A GUEST ACCOUNT:

1. Fill out the form here: order follow-up.
2. Print the return form.
3. Place the product(s) and return form in a box. If there is a failure to include your Return Form or any order information within your package will result in no refund being processed for your return.
4. Print a label from a carrier of your choice, and then affix the label on the package and drop off at your nearby preferred courier. Below is the return address:

CWF USA LLC

WeWork c/o Kelsey Rojas

500 7th Avenue, 8th Floor

New York, NY 10018



For exchanges, please mention under your Return Reason that you wish to exchange the product so that our team can provide you with a code for Free Shipping on your replacement order.

If any of the goods received are damaged or does not correspond with the order you placed, please reach out to our Customer Service Team with both your order number and a picture of the item.

We can provide you with either store credit for the item or a pre-paid return label if you choose to return the item. You will then be refunded for the product price within 15 days of receipt of the returned product.

We can process returns on gifted items within 14 days of the confirmed delivery date, per our Return Policy. Please reach out to our Customer Service Team with the original order number in order to proceed.

Be advised that we can only issue a refund to the original form of payment or we can offer store credit in the form of a gift card.

Refunds are processed every week, and normally within 15 days of receipt of your returned product. Under no circumstances will Kids around credit any bank card other than the one used to place the order.

No, you don’t. You are most welcome to place your order using a guest account.

If you choose to create an account before purchasing, this will give you access to all information relating to your purchases and allow you to save time on your next order.

The information you enter when creating your account will never be disclosed to third parties.

Just click "forgot password" on our login page. A new password will be sent to your account’s email address. Please be sure to check your Junk and Spam folders if you don’t receive the email within the hour of your request.

Your personal data, such as your address and phone number, is needed to process your orders. Unless we are given your explicit agreement, it will never be passed on to third parties. Under the Data Protection Act (Loi Informatique et Libertés of 6 January 1978), you have the right to access, modify, or object to any data about you. To exercise this right, please contact us by visiting the Contact Us page.

Our Gift Cards are used as a form of store credit to use on any future order. They remain valid until completely used unless otherwise noted by our Customer Service team.

• Gift Cards do not act as a promotional code, they act as a form of payment instead. You would have to go through checkout as you normally would then select “Gift Card” as your payment method.
• Once you input the Gift Card code you wish to use, above the “Check Balance” button, you then have to input the balance you wish to use.
• After you validate that amount, you can then view the remaining balance and pay for that in whichever payment method you prefer.

If you wish to return an order paid for with a gift card, the gift card will be re-credited first for the corresponding amount before any other payment method.

You can create a Wish List by clicking on the star icon at the top of your screen. To view the list the next time you visit the site, you will need to log in or create a new account. Please note that items in your Wish List are not automatically reserved for your account.